Shipping policy
Last updated: September 9, 2026
At DEMONS & MACHINES, we want your order to reach you safely and as quickly as possible.
This Shipping Policy applies to orders placed through the DEMONS & MACHINES U.S. online store, operated by HELL RIDER LLC.
WHERE WE SHIP
We currently ship within the United States. Available destinations are shown at checkout.
ORDER PROCESSING
Orders are processed during regular business days, Monday through Friday, excluding U.S. federal holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Processing times may be longer during product launches, sales, holidays, promotional events, or periods of high order volume.
SHIPPING TIMEFRAMES AND YOUR RIGHT TO CANCEL
We ship orders within the timeframe stated on the product page or at checkout. If no timeframe is stated, we will ship your order within 30 days of receiving it.
If we are unable to ship within that timeframe, we will notify you by email, provide a revised shipping estimate, and give you the option to cancel your order for a full refund, including any shipping charges paid.
If you do not respond to a delay notice, we will continue to hold your order. If the revised date passes and we still cannot ship, we will cancel the order and issue a full refund automatically.
Refunds for cancelled orders are issued promptly to the original payment method — within seven business days for orders paid by methods other than credit card, and within one billing cycle for credit card orders.
PRE-ORDERS AND LIMITED DROPS
Some items may be offered as pre-orders or as part of a limited release ("drop").
When an item is offered on pre-order, the expected shipping date will be stated on the product page. Pre-orders are subject to the same shipping timeframes and cancellation rights described above.
You may cancel a pre-order for a full refund at any time before it ships.
If your order contains both in-stock and pre-order items, we may ship them separately at no additional cost to you, or hold the order until all items are available. Where we hold an order, we will tell you before doing so.
SHIPPING METHODS & DELIVERY TIMES
Available shipping methods and estimated delivery times will be displayed at checkout based on your shipping destination.
Delivery estimates begin once your order has been shipped and are provided as a reference only.
Delivery estimates are not guaranteed. Carrier delays, weather conditions, holidays, high-volume periods, or other circumstances outside our control may affect delivery times. Nothing in this section limits your cancellation and refund rights described above.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery address, package details, and selected shipping method.
All available shipping options and applicable costs will be displayed before you complete your purchase.
From time to time, DEMONS & MACHINES may offer free or promotional shipping. Any applicable conditions or minimum purchase requirements will be displayed on our website or during checkout.
ORDER TRACKING
Once your order has shipped, you will receive an email with tracking information when tracking is available for the selected shipping method.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
If you have not received your shipping confirmation or have questions about the status of your order, please contact us and include your order number.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before completing your purchase.
If you notice an error in your shipping address after placing your order, contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
DEMONS & MACHINES is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
DELAYED, LOST OR DAMAGED PACKAGES
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control.
If your tracking information shows an unusual delay, your package appears to be lost, or your order arrives damaged, please contact us at info@demonsmachines.us with your order number and any relevant information.
Our team will review the situation and assist you with the appropriate next steps.
For damaged packages or products, we may request photographs of the packaging and item to help us process the claim.
REFUSED OR UNDELIVERABLE PACKAGES
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or other circumstances attributable to the recipient, additional shipping charges may apply if the order needs to be shipped again.
Any applicable refund will be processed in accordance with our Returns & Exchanges Policy after the package has been received and inspected.
Original shipping charges are non-refundable in these cases, except where otherwise required by applicable law.
NEED HELP?
If you have any questions regarding shipping, delivery, or the status of your order, please contact us at:
info@demonsmachines.us
Please include your order number so our team can assist you as quickly as possible.
DEMONS & MACHINES
HELL RIDER LLC
5716 NE 4th Avenue, Miami, FL 33137, United States